Return & Exchange Policy
We aim to provide the best experience of our valuable customers by offering easy Refund and Exchange Policies.
Our policy is the same for online customers or purchased from any Chase Up Store across Pakistan.
- Products can be exchanged within 30 days from the date of delivery or purchase. Payment Refunds are applicable only in case of damaged products or delivery of incorrect size (size other than that ordered). In all other cases, exchange can be done.
- Product(s) can be exchanged from any Chase Up store within 30 days from the date of purchase or contact us on our social media - https://facebook.com/Chaseup. Please note that the product must be unused and unaltered with the price label intact along with the purchase receipt.
- Returns and Exchange are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer.
- Products purchased on sale or during promotions cannot be exchanged, returned or refunded.
- Due to the differences in color monitors/screens and lighting used during photo-shoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. Exchange or refund of any product(s) will take place, if the product(s) received has any manufacturing defect.
- If any product purchased at full price goes on sale, it will be exchanged at the marked down price.
- Please note that in case of credit card payment (if available); you will receive your refund after the defected product has been returned and processed. Payment refund can take up to 15 working days from the time we have received returned goods.
We require product images and tags in the below mentioned cases to process the exchange or refund:
Defective product received –Only product image required.
Wrong product received –Both product & Tag images required.
Wrong size received -Both product & Tag images required.
Product different from website/does not look the same- Only product image required.
Incomplete order received– Only Tag image is required.
We will initiate your exchange/refund within four business days of receiving the request.
Item(s) can be sent via courier to the following address for refund or exchange (in-person visit will not be entertained):
Address: Chase Up Warehouse, Plot B-53, Behind JS Bank, Near Siemens Chowrangi, Site Area, Karachi